What you can do
- 01
Connect instantly with a multilingual supporter
Supporters available nearby appear on the map. You can also arrange support in advance, before your trip.
- 02
Directions, translation, cultural advice
Can't read the menu. Not sure which train. Unsure of the etiquette. Ask right where you stopped.
- 03
Find places only people who know the city know
Someone can tell you about the places the guidebooks leave out.
- 04
Join small events
Join guidance, interaction and experience events planned by supporters. The person who planned it guides and accompanies you.
How it works
From request
to support.
- 01
Post a request
Enter the date, place and what you need help with. You can also request a specific supporter by name.
- 02
Supporters apply
Supporters who can help apply to your request. Compare their profiles and prices.
- 03
Choose, check the amount, pay
You see a breakdown at the price of the supporter you chose. You pay only once you are happy with the amount.
- 04
Get support
By chat or call right away, or meet in person. During a call you can both see each other's location on the map.
For events planned by supporters, just check the fee and sign up.
See supporters nearby
Ask by chat
Get guided on a call
What you can ask for
What you can ask,
and what you can't.
abay does not hold a travel agency registration, so what you can ask a supporter for is limited to what falls outside the Travel Agency Act.
You can ask for
- Interpretation
- Directions and accompaniment on site
- Advice on culture and local customs
- Joining events planned by supporters
You cannot ask for
- Buying or booking transport tickets (rail, bus, taxi, air, sea) on your behalf
- Booking hotels, ryokan or vacation rentals on your behalf, or changing those bookings
- Buying or booking admission tickets for facilities and events on your behalf
- Creating or proposing an itinerary spanning multiple days
- Proposing or selling a package combining transport and accommodation
When you make a booking or a purchase yourself, a supporter can interpret and guide you through it. That helps when the counter staff don't share your language, or the screen is unreadable. What you cannot ask for is having someone book it in your place.
Pricing
You know the price
before you ask.
- Support fees
- Set by each supporter (service minimum fees apply).
- Types of support
- Chat / Call and In-person. Prices are shown in the app, tax included, before you send a request.* Sessions can be extended; an extension fee applies.
- Event fees
- Shown for each event in the app.
About abay
abay is a platform that provides matching, payments, and communication tools for travelers and supporters. Services such as interpretation, accompaniment, and events are provided directly to travelers by supporters.
* Neither abay nor supporters book or arrange third-party services such as transportation tickets, accommodation, or admission tickets.
Coming soon
It will be available on the App Store and Google Play.
Coming soon
Coming soon