For Tourists

Travel with Confidence

Are you having trouble with communication? Want to know the restaurant's menu and its recipe? Don't know how to ride the subway or trains?

Ask a supporter who knows the city, right where you are. Online, or in person.

A traveler and a supporter seeing each other on a call

From request
to support.

  1. 01

    Post a request

    Enter the date, place and what you need help with. You can also request a specific supporter by name.

  2. 02

    Supporters apply

    Supporters who can help apply to your request. Compare their profiles and prices.

  3. 03

    Choose, check the amount, pay

    You see a breakdown at the price of the supporter you chose. You pay only once you are happy with the amount.

  4. 04

    Get support

    By chat or call right away, or meet in person. During a call you can both see each other's location on the map.

For events planned by supporters, just check the fee and sign up.

What you can ask,
and what you can't.

abay does not hold a travel agency registration, so what you can ask a supporter for is limited to what falls outside the Travel Agency Act.

You can ask for

  • Interpretation
  • Directions and accompaniment on site
  • Advice on culture and local customs
  • Joining events planned by supporters

You cannot ask for

  • Buying or booking transport tickets (rail, bus, taxi, air, sea) on your behalf
  • Booking hotels, ryokan or vacation rentals on your behalf, or changing those bookings
  • Buying or booking admission tickets for facilities and events on your behalf
  • Creating or proposing an itinerary spanning multiple days
  • Proposing or selling a package combining transport and accommodation

When you make a booking or a purchase yourself, a supporter can interpret and guide you through it. That helps when the counter staff don't share your language, or the screen is unreadable. What you cannot ask for is having someone book it in your place.

You know the price
before you ask.

Support fees
Set by each supporter (service minimum fees apply).
Types of support
Chat / Call and In-person. Prices are shown in the app, tax included, before you send a request.* Sessions can be extended; an extension fee applies.
Event fees
Shown for each event in the app.

About abay

abay is a platform that provides matching, payments, and communication tools for travelers and supporters. Services such as interpretation, accompaniment, and events are provided directly to travelers by supporters.

* Neither abay nor supporters book or arrange third-party services such as transportation tickets, accommodation, or admission tickets.

Coming soon

It will be available on the App Store and Google Play.

App StoreComing soon
Google PlayComing soon